Website Terms and Conditions of Use

AUSLAW CONCIERGE PTY LTD

1. About the Website

1.1. Welcome to www.auslawconcierge.com.au  (the ‘Website’). The Website is intended to provide information about the AusLaw Concierge Application (the ‘Application‘). They are each and collectively for use by: self-represented litigants and members of the general public, legal practitioners and firms, judges and court personnel, medical specialists, allied health professionals, property agents and valuers and others in the legal, business, insurance, accounting and forensic communities seeking to retain professional service providers (the ‘Services‘).


1.2. The Website is operated by AUSLAW CONCIERGE PTY. LTD. (ABN 75 640 638 455) (‘AusLaw Conceirge Pty Ltd)’. Access to and use of the Website, or any of its associated Services, is provided by AUSLAW CONCIERGE PTY. LTD. Please read these terms and conditions (the ‘Terms‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its Services, immediately.


1.3. AUSLAW CONCIERGE PTY LTD reserves the right to review and change any of the Terms by updating this page at its sole discretion. When AUSLAW CONCIERGE PTY LTD updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


2. Acceptance of the Terms

2.1. You accept the Terms by using or browsing the Website or accessing / using the Application. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by AUSLAW CONCIERGE PTY LTD in the user interface.


3. Subscription to use the Services

3.1. In order to access the Application Services, you must first sign up (as set out in the Application) and / or purchase a subscription through the Website (the ‘Subscription‘) and pay the applicable fee for the selected Subscription (the ‘Subscription Fee‘).


3.2. In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.


3.3. You will be required to register for an account through the Website before you can access the Services (the ‘Account‘).


3.4. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including, but not limited to:

(a) Email address

(b) Preferred username

(c) Mailing address

(d) Telephone number

(e) Password

(f) Calendar details and information for selected calendars.

(g) Profession, including (but not limited to): 

(i) Speciality / specialities; 

(ii) Professional qualifications; 

(iii) Professional memberships and associations; 

(iv) Geographic locations serviced; and

(v) Professional fees charged (including rates and basis of calculation). 
(‘Your Content’).


3.5. You warrant that any information you provide to AUSLAW CONCIERGE PTY LTD in the course of completing the registration process, or when using the Website will always be accurate, correct and up to date. You further warrant that should any of the information provided by you change that you will update your profile immediately.  


3.6. Once you have completed the registration process, you will be a registered member of the Website (‘Member‘) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (the ‘Subscription Period‘) or is terminated by AUSLAW CONCIERGE PTY LTD at its sole discretion. 


3.7. You may not use the Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with AUSLAW CONCIERGE PTY LTD; or

(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.


4. Your obligations as a Member

4.1. As a Member, you agree to comply with the following:

(a) you will use the Services only for purposes that are permitted by:

(i) the Terms; and

(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify AUSLAW CONCIERGE PTY LTD of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of AUSLAW CONCIERGE PTY LTD providing the Services;

(e) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of AUSLAW CONCIERGE PTY LTD;

(f) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by AUSLAW CONCIERGE PTY LTD for any illegal or unauthorised use of the Website; and

(h) you acknowledge and agree that any automated use of the Website or its Services is prohibited.


5. Payment

5.1. Where the option is given to you, you may make payment of the Subscription Fee by way of:

(a) Credit Card Payment (‘Credit Card‘)

(b) PayPal (‘PayPal‘)

(c) ApplePay (‘ApplePay’)

(d) Google Pay (‘GooglePay’)

(e) Samsung Pay (‘SamsungPay’)


5.2. All payments made in the course of your use of the Services are made using STRIPE. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the STRIPE terms and conditions which are available on their Website.


5.3. You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.


5.4. You agree and acknowledge that AUSLAW CONCIERGE PTY LTD can vary the Subscription Fee at any time and that the varied Subscription Fee will immediately come into effect following the conclusion of the existing Subscription Period.


6. Refund Policy

AUSLAW CONCIERGE PTY LTD will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services, or if AUSLAW CONCIERGE PTY LTD makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances . If this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the ‘Refund‘).


7. Copyright and Intellectual Property

7.1. The Website, the Services and all of the related products of AUSLAW CONCIERGE PTY LTD are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by AUSLAW CONCIERGE PTY LTD or its contributors.


7.2. All trademarks, service marks and trade names are owned, registered and/or licensed by AUSLAW CONCIERGE PTY LTD, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(a) use the Website pursuant to the Terms; and

(b) copy and store the Website and the material contained in the Website in your device’s cache memory.

AUSLAW CONCIERGE PTY LTD does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by AUSLAW CONCIERGE PTY LTD.


7.3. All trademarks, service marks and trade names are owned, registered and/or licensed by AUSLAW CONCIERGE PTY LTD, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(c) use the Website pursuant to the Terms; and

(d) copy and store the Website and the material contained in the Website in your device’s cache memory.

AUSLAW CONCIERGE PTY LTD does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by AUSLAW CONCIERGE PTY LTD.


7.4. AUSLAW CONCIERGE PTY LTD retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.


7.5. You may not, without the prior written permission of AUSLAW CONCIERGE PTY LTD and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. 


8. Privacy

AUSLAW CONCIERGE PTY LTD takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to the AUSLAW CONCIERGE PTY LTD Privacy Policy, which is available on the Application and at www.auslawconcierge.com.au.


9. General Disclaimer

9.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.


9.2. Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(b) AUSLAW CONCIERGE PTY LTD will not be liable for any loss – special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.


9.3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of AusLaw Concierge make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of AusLaw Concierge) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(c) costs incurred as a result of you using the Website, the Services or any of the products of AusLaw Concierge; and

(d) the Services or operation in respect to links which are provided for your convenience.


10. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of AusLaw Concierge. Competitors are not permitted to use or access any information or content on our Website. If you breach this provision, AusLaw Concierge will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.


11. Limitation of liability

11.1. AUSLAW CONCIERGE PTY LTD’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.


11.2. You expressly understand and agree that AUSLAW CONCIERGE PTY LTD, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.


11.3. AUSLAW CONCIERGE PTY LTD is not responsible or liable in any manner for any Website content (including Your Content or third party content) posted on the Website or in connection with the Services, whether posted or caused by Members or users of the Website.


11.4. The Website provides an introductory and referral platform for Members as both users and service providers.  Every introduction and referral is based on the search terms and parameters each user and/or member considers relevant to their own needs. 


11.5. You understand and agree that the Services provided by the Website are an introductory and referral service only. You acknowledge that the ultimate decision to accept and engage a Member or service provider or accept and deliver professional services to a client remains solely with you. AUSLAW CONCIERGE PTY LTD responsibilities are limited to facilitating the availability of the Website and the Services for which it accepts no liability howsoever arising. 


11.6. AUSLAW CONCIERGE PTY LTD is not a party to any agreement entered into between Members, between a Member and a Service Provider or any user of the Website with any other party. AUSLAW CONCIERGE PTY LTD has no control over the conduct of Members, service providers and other users of the Website and Services. You acknowledge that AUSLAW CONCIERGE PTY LTD disclaims all liability in this regard.


11.7. Any arrangement entered into by a Member or user is solely between the Member/s and/or the user and the service providers. It is strictly and expressly not part of your agreement with AUSLAW CONCIERGE PTY LTD.


12. Termination of Contract

12.1. The Terms will continue to apply until terminated by either you or by AUSLAW CONCIERGE PTY LTD as set out below.


12.2. If you want to terminate the Terms, you may do so by: 

(a) notifying AUSLAW CONCIERGE PTY LTD at any time; and

(b) closing your accounts for all of the Services which you use, where AUSLAW CONCIERGE PTY LTD has made this option available to you.

Your notice should be sent, in writing, to AUSLAW CONCIERGE PTY LTD via the ‘Contact Us’ link on our homepage.


12.3. AUSLAW CONCIERGE PTY LTD  may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) AUSLAW CONCIERGE PTY LTD is required to do so by law;

(c) the provision of the Services to you by AUSLAW CONCIERGE PTY LTD is, at the sole discretion of AUSLAW CONCIERGE PTY LTD, no longer commercially viable or it considers appropriate to do so. 


12.4. Subject to local applicable laws, AUSLAW CONCIERGE PTY LTD reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts AUSLAW CONCIERGE PTY LTD’s name or reputation or violates the rights of those of another party.


13. Indemnity

13.1. You agree to indemnify AUSLAW CONCIERGE PTY LTD, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content or your use of the Website;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.


14. Dispute Resolution

14.1. If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).


14.2. Notice:

A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.


14.3. Resolution:

On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) must:

(a) Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in Brisbane, Queensland, Australia.


14.4. Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.


14.5. Termination of Mediation:

If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.


15. Venue and Jurisdiction

The Services offered by AUSLAW CONCIERGE PTY LTD is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.


16. Governing Law

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy

proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


17. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


18. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.